Sportify FAQ – Answers to All Your Questions

Each person may register only one account. Multiple members of the same household may open separate accounts using different mobile numbers, but one person holding multiple accounts is strictly prohibited. If detected, both accounts will be permanently closed.

On the login page, click the "Forgot password?" link. A 6-digit OTP will be sent to your registered mobile number. Enter it to set a new password. The entire process takes under 2 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. Try again after 30 minutes. If you suspect someone else has been trying to log in, contact our support team immediately.

No, your username cannot be changed once selected. Please choose carefully when registering. To update your mobile number or email address, contact our support team.

KYC (Know Your Customer) is an identity verification process carried out for security purposes and to prevent money laundering. KYC is required for payouts exceeding ৳50,000. Simply send photos of both sides of your NID along with a selfie to support, and verification will be completed within 24 hours.

To close your account, please contact support. Make sure your balance is zero before requesting closure. Alternatively, you may prefer to use self-exclusion or a cooling-off period instead. For more details, Responsible Gaming page View.

After logging in, go to Settings → Security → Two-Factor Authentication (2FA). Select the mobile OTP method. Once enabled, you will need to enter both your password and the OTP sent to your mobile at every login. This significantly increases your account's security.

Deposits via bKash, Nagad, and Rocket are instant across all methods – funds typically reflect within 30 seconds to 2 minutes. If it takes longer than 5 minutes, refresh the page. If the balance still hasn't updated, contact Support with your transaction ID.

Minimum Deposit: ৳50 (via any method)

Maximum Deposit: Limits vary by payment method – typically up to ৳2,00,000 per day. For higher deposit amounts, please contact our support team.

No, Sportify does not charge any fees for deposits. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction fees as per their policy – this is entirely at the provider's discretion.

If a deposit fails, the money will be automatically returned to your mobile banking account – usually within 24 hours. If you haven't received it after 24 hours, contact Sportify support with your transaction ID.

No. Per Sportify's policy, all deposits must be made from a mobile banking number registered in your own name. Depositing from someone else's number may cause verification issues and could result in your payout being withheld.

Once a deposit is confirmed, it is credited to your balance and cannot be directly reversed. If you've deposited more than intended, you can withdraw the excess via a payout request. For urgent cases, please contact support immediately.

Minimum Payout: ৳200

Maximum Daily Payout: ৳5,00,000 (for verified accounts)

Without KYC verification, payouts are capped at ৳50,000.

If a payout has been pending for more than 4 hours, contact us via Live Chat or email. Providing your payout ID will help us resolve the issue faster. Common reasons include incomplete KYC verification or unmet bonus rollover conditions.

Sportify does not charge any fees for payouts. However, if bonus rollover conditions have not been met, you cannot withdraw from your bonus balance – only your own deposited funds can be withdrawn.

No, payouts can only be sent to your registered mobile number – no other number can be used. This is required for security and anti-money laundering compliance.

You can cancel a payout request before processing begins. Log in and go to your payout history – a "Cancel" button will appear next to any pending request. Once processing has started, cancellation is no longer possible.

Sportify does not deduct any tax from payouts. However, under Bangladesh tax law, it is your own responsibility to declare large winnings in your income tax return. Please consult a tax professional for guidance.

Rollover means you must wager a specified amount before you can withdraw your bonus. How rollover is calculated: (Bonus amount × rollover multiplier)।

Example: If you receive a ৳500 bonus with a 5x rollover, you need to wager ৳2,500 in total. Both winning and losing bets count toward the rollover.

You'll receive a cashback percentage on your total net losses each week. Cashback is usually credited every Monday and carries no rollover requirement – it can be withdrawn directly.

Go to your profile and copy your referral link or code. When a friend registers using that link and makes their first deposit, you'll receive a ৳200 bonus – and your friend will get a special reward too.

Yes. If you'd prefer not to claim a bonus at the time of deposit, simply select the "Deposit without bonus" option. Please note: once a bonus is accepted, withdrawals will be restricted until the rollover requirement is met.

Yes, most bonuses must be used within 30 days of being credited. Once expired, the bonus balance will be forfeited. To check the validity period of a specific bonus, Latest Promotions Page View.

Enter your code in the "Voucher Code" box at the time of deposit. Or On the voucher page and redeem your code. Each voucher is single-use and cannot be redeemed again once used.

Sportify uses Decimal Odds – the most straightforward format for bettors in Bangladesh.

Calculation: Stake × Odds = Total Return

Example: A ৳1,000 bet at odds of 2.50 returns a total of ৳2,500 (profit: ৳1,500)

Higher odds mean a lower chance of winning, but a bigger payout if you do.

Cash Out lets you lock in a guaranteed return from your bet before the match ends. When the "Cash Out" button appears on a live bet, simply click it to instantly credit the amount to your balance. The cash out value depends on the current state of the match.

If a match is cancelled, your stake is fully refunded. If a match is postponed and does not start within 48 hours, the bet is voided and your stake is returned. If a cricket match ends via the D/L method due to rain, bets are settled according to the official result.

Minimum Bet: ৳10 (on most markets)

Maximum Bet: Varies by market and event – typically between ৳50,000 and ৳5,00,000. Limits are higher for major events (e.g. World Cup finals).

An accumulator (or "Acca") combines multiple bets into one. If every selection wins, the odds are multiplied together for a potentially massive payout – but if even one leg loses, the entire bet is lost. High risk, high reward – best suited for experienced bettors.

Change your password immediately and notify Sportify Support. We will lock the account and launch an investigation. To stay protected in the future, enable 2FA and use a strong password.

No. Your password is stored using SHA-256 hashing – a technology that makes it impossible for anyone to view your password, including our own technical team. Sportify staff will never ask you for your password.

Always check the URL – only log in from sportify.bio Log in only from the official site. Before clicking any link, verify the domain. Never share your password or OTP with anyone who contacts you by phone or message from an unknown number. We never send links via SMS and ask you to click them.

Yes, responsible gaming is a top priority at Sportify. Deposit limits, self-exclusion, cooling-off periods, and reality checks are all available at no cost. For more details, Responsible Gaming page View.

Yes, the Sportify app offers everything available on the website – plus a few extra features such as push notifications (live scores and bet updates), faster loading times, and biometric login (fingerprint).

You'll be notified in-app whenever an update is available. Security updates are mandatory – older versions may be blocked from logging in. Feature updates are optional, though it's always a good idea to stay up to date.

The Sportify app is just 35–50 MB. It's been designed to run smoothly even on older or low-RAM devices. Requires Android 6.0 or above, or iOS 12 or above.

Yes, you can deposit and withdraw directly through the app using bKash or Nagad. In fact, depositing via the app is even more convenient thanks to the direct integration with mobile banking apps.